Frequently Asked Questions
what is real prey?
Whole prey is the true way to naturally nourish your animal, and at WildPet, we utilise the entire animal, which is why we proudly call it REAL PREY. Unlike many competitors who must source additional proteins to create a whole prey mix, we stay authentic by providing a complete and balanced diet straight from the source.
Do you believe that raw food is the best option for all carnivours animals including ferrets?
Absolutely. Feeding obligate carnivores like the ferret, their ancestral diet, is not only optimal for their physical health but helps enrich their lives, contributing to good mental health also.
The only exception to this rule is when poor health or genetic disease renders a sick animal incapable of digesting a natural diet. This occurs for example when chronic liver disease prevents a carnivore from consuming nutrient-rich organs, that would otherwise be an amazing nutrient-packed morsel.
Is a raw diet more expensive than a kibble diet?
We try to keep our products as affordable as possible, with many people being surprised at the overall affordability of our pet food.
There are two factors to consider when looking at the cost of pet food:
The cost to purchase, that is the dollar per kilo
The cost of health, both physical and mental
Quality nutrition is very important. Likewise, is the avoidance of preservatives, flavor enhancers, binders & fillers typically associated with commercial diets is also important. Diet texture is often overlooked, we believe great consideration should be given to it, with regards to maintaining optimum oral hygiene and providing environmental enrichment that a biscuit simply can’t provide.
How long do i have to feed this product
Once thawed, it should be used within 2 to 4 days.
Can my dog get worms from eating raw food?
There is a very low risk of your dog getting worms from a raw diet. It is more likely that your dog will contract worms from feces (such as bird or kangaroo droppings) or by swallowing dirt or grass that may harbor worm eggs. To mitigate this risk, Wildpet freezes all products, and we recommend regular worming for your pet.
Does your product contain any preservatives?
Our products are free from any artificial colours, flavours, or preservatives, ensuring the highest quality and natural integrity.
Does you product contain any fillers?
We’re happy to let you know that our products are free from any fillers!
Where does WildPet source their meat from?
We confidently source the majority of our products from Western Australia, ensuring the highest quality standards. Our wild-caught meat is obtained ethically from trained, licensed harvesters who prioritise sustainability. We also take pride in our horses, guaranteeing that they are thoroughly monitored to remain free of drugs and harmful substances.
do you use local ingredients?
The majority of our ingredients are sourced from Western Australia, and we prioritise using local meat.
can i feed this product frozen?
Absolutely, this product can be fed frozen. Feeding it in this way not only encourages your dog to take his time while eating but also serves as an excellent cooling meal during the hot summer months.
can i feed this to my puppy or lactating bitches?
Absolutely, you can feed our product to puppies and lactating bitches! We strongly recommend a diet rich in fat for both puppies and nursing mothers. This approach not only promotes optimal growth and development in puppies but also ensures that mothers maintain a strong milk supply and healthy weight.
can i feed this to my ferret?
Absolutely! Ferrets are obligate carnivores, meaning they require a meat-based diet to maintain optimal health.
how much do i feed my dog?
Please refer to the feeding guide located in the menu bar.
is this food recommended for dogs with allergies?
Absolutely! We proudly offer an extensive range of single-protein diets specifically tailored to address all food-related allergies.
Can i get a refund if my dog doesn't like it?
WildPet cannot offer refunds or exchanges on perishable items. However, we have some great tips to help entice your fussy dog to enjoy the food you’ve brought!
Feel free to reach out to us to make mealtime a success!
When will my order get delivered?
Same-Day Delivery
Orders placed before 12:00 PM (local time) will be delivered on the same day.
Next-Day Delivery
Orders placed after 12:00 PM will be delivered the following business day.
Weekend Orders
Orders placed on Saturday or Sunday will be delivered on the following Monday.
Public Holidays
Orders placed on a public holiday will be delivered on the next business day.
can i cook or heat this product?
We strongly advise against heating or cooking these products, as they contain bones. If your dog is a bit picky, feel free to reach out to us for expert tips and tricks to make mealtime a success!
Can i feed this to my puppy and kitten?
Absolutely! We strongly recommend starting your little carnivore early. Our prey mixes are perfectly designed for growing and developing puppies and kittens, ensuring they get the best nutrition right from the start.
Will a raw food diet for my dog potentially lead to aggressive behavior towards other animals?
The short answer is no. Feeding your dog a raw diet absolutely will not transform them into a bloodthirsty predator. In fact, many dogs thrive on a raw diet and can live harmoniously with other pets without any issues.
The instinct to chase and kill other animals is inherent in some dogs and not in others. A raw diet will not influence this natural instinct in either direction.
Can I refreeze this product after it has thawed?
This product can be re-frozen if it has been thawed in the fridge. However, if it has been thawed at room temperature, we strongly advise against refreezing it.
is there a click and collect option available?
Unfortunately, we do not offer a click and collect option at this time.
When will I get my order?
Same-Day Delivery
Orders placed before 12:00 PM (local time) will be delivered on the same day.
Next-Day Delivery
Orders placed after 12:00 PM will be delivered the following business day.
Weekend Orders
Orders placed on Saturday or Sunday will be delivered on the following Monday.
Public Holidays
Orders placed on a public holiday will be delivered on the next business day.
What if i am not home when my order is delivered?
Your parcel will be left in a secure location, protected from direct sunlight and rain whenever possible.
What packaging does the products come in to keep frozen?
All our frozen products are packaged in insulated Styrofoam boxes to ensure they remain frozen and maintain their quality during delivery.